How do I return an item?
Return Policy / Authorization
Should an error occur on our part, or if you believe your order is damaged, defective or short any item(s), please notify us within 10 days for return authorization or correction. All returns must be authorized by Visalia Industrial Textiles, Inc. We allow a 10 day order review period from time of delivery. If you are dissatisfied with a product, a Return Authorization number must be obtained from us within the 10 day review period.
Once authorized, the new or unused item must be shipped back to us within 10 days from the date that you receive the Return Authorization. Include a copy of the original invoice with the returned item. Original packaging must be included and the item must not show any wear, usage or intentional damage. Original shipping charges are not refunded. If an item is returned without defect within the timeframe given above, we reserve the right to charge up to a 20% re-stocking fee when refunding the customer.
If a customer returns an order within the timeframe given above because of a material defect in a product, the item will be replaced or refunded with no restocking charge. Original packaging must be included and the item must not show any wear, usage or intentional damage. Original shipping charges are not refunded.
3rd party non-Specter produced items, such as GG&G products, will not be accepted for return if their original packaging has been opened. Please feel free to call or email us if you have any questions as to whether or not a particular 3rd party item will be appropriate for your needs.
In either situation, a Return Authorization number must be obtained before shipping the item to Visalia Industrial Textiles, Inc. This Return Authorization number must be printed immediately beneath the “ship to” address on the return package sent to Visalia Industrial Textiles, Inc. or the package will be refused.
Visalia Industrial Textiles, Inc.
820 E Douglas Ave.
Visalia, CA 93292RA# 123456